Privacy Policy

Who we are

YourBotChat is operated by Net Media Labs Ltd. For privacy questions, email hello@yourbotchat.com.

If you run a business here

• Your email address, used to sign in and to send you lead notifications.
• The business details you enter — services, prices, opening hours, phone number, booking link and notes.
• Payment records (amount, date, status). Card details are handled by Stripe and never reach our servers.

We use this to run the service, notify you of leads, and meet our accounting obligations.

If you chat with an assistant

• The messages you send and the assistant’s replies, stored so the business can see the conversation.
• Any contact details you choose to give — name, phone, email, what you need and when.

Those details are shared with that business only, so they can get back to you. They are not sold, and they are not shared with other businesses.

Who processes data for us

• Anthropic — generates the assistant’s replies. Conversations are not used to train models.
• Supabase — database and sign-in.
• Vercel — hosting.
• Resend — sends notification emails.
• Stripe — payments.

How long we keep it

Account and business details are kept while your account is open. Conversations and leads are kept so you can refer back to them, and are deleted when you delete the assistant or close your account. Payment records are kept for six years for tax purposes.

Your rights

Under UK GDPR you can ask for a copy of your data, ask us to correct or delete it, or object to how we use it. Email hello@yourbotchat.com and we will respond within one month. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

We use a cookie to keep you signed in, and basic analytics to count page views. Chat pages store a random visitor ID in your browser so a conversation continues if you refresh.